Data Deletion Instructions

Effective and last updated: 5 September 2026

These instructions explain how to ask Synergy Marketing Technology Limited (“Synergy”) to delete personal data connected with our website, enquiries, customer accounts, projects, digital marketing, advertising, analytics, website, CRM, automation, artificial intelligence or related technology services, including data received through an authorised third-party platform connection.

1. Who may request deletion

A person may request deletion of personal data that Synergy controls about them.
A customer administrator or authorised user may request deletion of the organisation’s account, project, workspace or connected-service data.
An authorised representative may submit a request with evidence of authority.

2. How to submit a request

Email info@synergymar.tech with the subject Data Deletion Request.
Include your name, the email address or telephone or WhatsApp number used with Synergy, your organisation (if applicable), and a brief description of the data, account, project or service you want deleted.
If known, include the relevant website, campaign, account, workspace, business portfolio, advertising account, CRM, messaging account or other platform identifier. This is optional and should not delay a request.
Do not send a password, one-time code, access token, payment detail, identity-document copy or confidential export unless our Data Protection Officer specifically explains why limited additional evidence is necessary.

Email a deletion request

3. Verification

We will acknowledge the request and may issue a reference number. To protect personal data and customer records, we may verify the requester through a registered business email or telephone number, confirm authority with the relevant customer administrator, or ask for limited information already held in the account. We will not ask for a platform password or one-time code.

4. What we may delete

Subject to the requester’s authority and any legal or contractual exception, deletion may include:

Website enquiry, registration, profile, support and account records.
Customer project, campaign, workspace, CRM and service records held under Synergy’s control.
Third-party platform, advertising account, website, CRM, messaging account and other connected identifiers.
Access tokens and authorisation records, which will be deleted or revoked where applicable.
Messages, attachments, contacts, form submissions and related metadata stored for the relevant service.
Derived reports, summaries, preferences, stages, reminders, analysis and other records linked to the requester.
Non-essential operational records that can be linked to the requester.
Marketing contact data, except the minimum suppression record needed to honour an opt-out.

5. Disconnecting third-party platforms

Removing Synergy from a third-party business integration or revoking a connected account normally stops new access after the authorisation is revoked, but it may not by itself delete data already held in a Synergy-controlled system. To request deletion of those copies, also send the deletion request described above.

Deletion by Synergy does not delete data that a third-party platform, a Synergy customer, a message recipient or another independent party holds under its own authority. The requester may need to contact those parties separately.

6. Timing and confirmation

We aim to acknowledge requests within seven working days and complete a verified deletion from active systems within 30 days. If a request is complex, concerns another organisation’s records or cannot lawfully be completed, we will explain the next step, expected timing or reason. After completion, we will send confirmation using the verified contact channel.

Residual copies in protected backups are isolated from ordinary use and expire through the normal backup cycle. If restoration is required before expiry, the deletion request will be reapplied where practicable.

7. Information we may retain

We may retain only what is necessary to comply with law, accounting or tax duties, establish or defend legal claims, prevent fraud or abuse, document a valid consent or withdrawal, fulfil an active contract, or maintain a suppression record so that a person is not contacted again. Retained data remains protected and is not used for an unrelated purpose.

8. Access, correction and marketing opt-out

Deletion is different from requesting access to or correction of personal data, or from stopping direct marketing. A person may request any of these outcomes by emailing info@synergymar.tech. To stop direct marketing only, use the unsubscribe method in the message, reply “STOP” where applicable, or email us with the subject Marketing Opt-out. There is no charge for opting out.

9. Contact

Data Protection Officer
Synergy Marketing Technology Limited
Suite 2556, Level 25, Two Harbour Square, 180 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong
info@synergymar.tech

For more information, read our Privacy Policy.

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