Effective and last updated: 5 September 2026
These Terms of Service (“Terms”) govern access to and use of the website, digital marketing, advertising, analytics, website, CRM, automation, artificial intelligence, consulting and related technology services provided by Synergy Marketing Technology Limited (“Synergy”, “we”, “us” or “our”) (together, the “Services”).
By using the website, accepting a proposal or order form, creating an account, supplying content, connecting a business account or otherwise using the Services, the customer and each authorised user agree to these Terms. If a person uses the Services for an organisation, that person confirms that they have authority to bind the organisation, and “Customer” means that organisation.
Synergy provides business-to-business marketing and technology services. Depending on the applicable proposal, order form or service description, the Services may include:
The specific scope, fees, timing, deliverables and responsibilities for paid work will be stated in the applicable proposal, quotation, order form, statement of work or other written agreement. A planned, pilot, beta or limited-availability feature does not promise a release date or continuous availability.
The Customer must be a lawfully operating business, organisation or professional practice. Each user must be at least 18, be authorised by the Customer and use the Services only for legitimate business purposes. The Customer is responsible for obtaining and maintaining any licence, registration, approval or authority required for its business and for the accuracy and lawfulness of information, claims, offers and materials it supplies or publishes.
Where the Customer asks Synergy to connect, manage or use a third-party platform, the Customer authorises Synergy to access and process the relevant assets and data only as needed to provide the agreed Services. The Customer remains the owner or authorised user of its own advertising accounts, websites, domains, pages, profiles, CRM, messaging accounts and other platform assets unless a written agreement states otherwise.
The Customer and its users must accept and comply with the applicable third-party terms and policies. A platform provider may restrict, suspend, reject or terminate an account, campaign, content item, integration or feature independently of Synergy. Synergy may suspend affected work where required by the platform, law, the Customer’s non-payment or a security risk.
The Customer retains its rights in data, content, brands and materials it supplies or makes available through an authorised connection (“Customer Materials”). The Customer instructs Synergy to use Customer Materials to provide, secure and support the Services and grants Synergy a limited, non-exclusive right to do so for the duration of the engagement.
The Customer is responsible for:
The Customer is responsible for the products, services, offers, claims, audiences and recipients used in its advertising and communications. The Customer must ensure that advertising and messaging are accurate, properly authorised and compliant with applicable law, licence conditions and platform policies.
The Customer must not use the Services for spam, purchased or unlawfully scraped contact lists, deceptive advertising, false or unsubstantiated claims, repeated contact with people who have opted out, prohibited goods or services, or attempts to evade platform limits or enforcement. Where consent or an approved message template is required, the Customer must obtain, record and honour it. Opt-out requests must be handled promptly and free of charge.
Advertising media spend, platform charges, taxes and third-party fees are payable as stated in the applicable agreement. Unless expressly included in Synergy’s written fee, platform charges are separate from Synergy’s management or service fees.
The Customer and users must not use the Services to:
The Services may use automated or artificial intelligence tools to classify, summarise, extract, draft, forecast or analyse information. Results can be incomplete, outdated or wrong. The Customer must review outputs and source evidence before using them or making a material decision. The Services do not provide legal, tax, financial, valuation or other regulated professional advice and do not replace the Customer’s judgment, supervision or compliance duties.
The Services may depend on third-party platforms, hosting, analytics, advertising, CRM, communication, payment, artificial intelligence and cloud providers. Their services and terms are separate from these Terms. Synergy is not responsible for a third party’s independent decision, outage, policy change, rejection, suspension or data practice, but will take reasonable steps within the agreed scope to manage providers and restore affected work where practicable.
Fees, deposits, billing dates, media budgets, expenses and payment terms will be stated in the applicable proposal, invoice or agreement. Unless stated otherwise, fees are exclusive of applicable taxes and third-party charges. Late or unpaid amounts may result in delayed work or suspension after reasonable notice. Fees already earned and non-cancellable third-party commitments remain payable.
Each party retains the intellectual property it owned before the engagement. Synergy and its licensors retain ownership of our methods, software, systems, templates, know-how, reusable components and pre-existing materials. The Customer receives the rights in final deliverables stated in the applicable agreement after payment of all related fees. Unless agreed otherwise, drafts, rejected concepts, internal tools and working files are not deliverables.
Feedback may be used to improve the Services without identifying the Customer or disclosing Customer confidential information. We do not use Customer confidential content to train Synergy’s own general-purpose model unless the Customer expressly agrees in writing.
Our Privacy Policy explains how we handle personal data. Each party will use the other party’s non-public confidential information only for the relationship, protect it with reasonable care and disclose it only to personnel or providers who need it and are required to protect it, or where disclosure is legally required.
We aim to provide the Services with reasonable care and skill but do not guarantee uninterrupted or error-free operation. We may maintain, update or change systems and features to improve security, performance, compliance or usability. Where practicable, we will give reasonable notice of a material change that affects an active paid service.
Termination rights for paid work are governed by the applicable agreement. Either party may terminate for a material breach that is not cured within a reasonable notice period, or immediately where the breach creates a serious security, legal, payment, spam or platform-enforcement risk.
On termination, access to affected Services may end. The Customer should export data and materials it is entitled to retain before the effective date. Synergy will delete or return Customer data according to the applicable agreement, our Privacy Policy and our Data Deletion Instructions, subject to legal retention and backup-expiry requirements.
Each party warrants that it has authority to enter into the applicable agreement. Synergy will provide paid Services with reasonable care and skill. Except for express commitments in these Terms or a written agreement, and to the extent permitted by law, the website and Services are provided “as is” and “as available”.
Synergy does not guarantee a particular ranking, reach, lead volume, conversion rate, sales result, platform approval, message delivery, advertising cost or business outcome. Forecasts, benchmarks and estimates are not guarantees.
Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for fraud or fraudulent misrepresentation. Subject to that:
These limitations do not reduce the Customer’s responsibility for unlawful advertising or messaging, unauthorised Customer Materials, infringement, fraud, non-payment or misuse of the Services.
Neither party is liable for delay caused by events outside its reasonable control. The Customer may not assign an agreement without Synergy’s consent, except as part of a genuine transfer of its business where the successor agrees to be bound. Synergy may assign an agreement as part of a reorganisation or transfer of the relevant business. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions continue. Failure to enforce a provision is not a waiver.
These Terms are governed by the laws of the Hong Kong Special Administrative Region. The parties will first try in good faith to resolve a dispute through their authorised representatives. Subject to any mandatory law, the courts of Hong Kong have exclusive jurisdiction.
Questions may be sent to info@synergymar.tech or Synergy Marketing Technology Limited, Suite 2556, Level 25, Two Harbour Square, 180 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong.
We may update these Terms. The revised version and effective date will be published here. Where a material change affects a paid Customer during its current term, we will give reasonable notice where practicable.
© 2026 Synergy Marketing Technology Limited
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