These Terms of Service (“Terms”) govern access to and use of 客路 HouseKeeper (“HouseKeeper”), including its websites, upload-based tools and any official Meta/WhatsApp-connected workspace that Synergy makes available (the “Service”). The Service is provided by 協力營銷科技有限公司 (“Synergy”, “we”, “us” or “our”).
By creating an account, uploading data, connecting a business account, accepting an order form or otherwise using the Service, the customer and each authorised user agree to these Terms. If a person uses the Service for an estate agency or other organisation, that person confirms that they have authority to bind the organisation, and “Customer” means that organisation.
HouseKeeper helps authorised real-estate professionals organise business communications and client records. Depending on the version and features available, it may:
Features may be released in pilot, beta or limited-availability form. The description of a planned or unavailable feature does not promise a release date or continuous availability.
The Customer must be a lawfully operating business or professional practice. Each user must be at least 18, be authorised by the Customer and use the Service only for the Customer’s legitimate business. The Customer is responsible for verifying and maintaining any licence, registration, supervision or authority required for estate agency work and for the accuracy of property information or representations it sends.
A Customer that enables connected functionality authorises Synergy to access and process the Customer’s Meta and WhatsApp Business assets only as needed to provide the selected HouseKeeper features. The Customer connects and remains the owner of its own WhatsApp Business Account, phone number, quality rating and messaging relationship. Synergy does not sell or transfer ownership of those assets.
The Customer and its users must accept and comply with all applicable Meta and WhatsApp terms and policies, including the Meta Platform Terms, Meta Tech Provider Terms, WhatsApp Business Terms of Service, WhatsApp Business Messaging Policy and Commerce Policy, as updated by Meta or WhatsApp. Meta or WhatsApp may restrict, suspend or terminate access independently of Synergy. Synergy may suspend affected functionality where required by Meta, WhatsApp, law or a security risk.
The Customer retains its rights in data it supplies, uploads or makes available through an authorised connection (“Customer Data”). The Customer instructs Synergy to process Customer Data to provide, secure and support the Service and for no unrelated purpose. The Customer grants Synergy a limited, non-exclusive right to perform that processing for the duration of the Service.
For client conversations and records, the Customer normally remains the data user and Synergy acts as its service provider. The Customer is responsible for:
The Customer is the sender of messages sent through its WhatsApp Business Account and is responsible for the recipients, content, timing and legal basis. The Customer must:
HouseKeeper must not be used for unsolicited bulk messaging, spam, purchased or scraped contact lists, repeated messages to people who have opted out, or attempts to evade Meta/WhatsApp limits or enforcement.
The Customer and users must not use the Service to:
HouseKeeper may use automated tools to classify, summarise or extract information supplied by users. Results can be incomplete, outdated or wrong. The Customer must review outputs and source evidence before taking action. The Service does not provide legal, tax, financial, valuation, mortgage, estate-agency or other professional advice, and it does not replace the Customer’s judgment or regulatory duties.
The Service depends on third parties such as Meta/WhatsApp, Google Gemini, Vercel and GoHighLevel/LeadConnector. Their services and terms are separate from these Terms. Synergy is not responsible for a third party’s independent decision, outage, policy change or suspension, but will take reasonable steps to manage providers and restore affected HouseKeeper functionality where practicable.
Any HouseKeeper subscription, implementation or support fee will be stated in an order form or checkout presented before purchase. Unless an order form expressly states otherwise, Customers pay Meta directly for WhatsApp conversation or messaging charges associated with their own account. HouseKeeper fees are for Synergy’s software and services and are not a resale of Meta or WhatsApp services. Taxes are payable as required by law.
Synergy and its licensors own the Service, software, documentation, design and related intellectual property, excluding Customer Data. Subject to these Terms and payment of applicable fees, Synergy grants the Customer a limited, non-exclusive, non-transferable, revocable right for authorised users to use the Service during the agreed term for the Customer’s internal business.
Feedback may be used to improve the Service without identifying the Customer or disclosing Customer Data. Synergy will not use client conversation content to train a Synergy general-purpose model.
我們的 隱私權政策 explains our handling of personal data. Each party will use the other party’s non-public confidential information only for the relationship, protect it with reasonable care and disclose it only to personnel or providers who need it and are bound to protect it, or where legally required.
We aim to provide a reliable Service but do not guarantee uninterrupted or error-free operation. We may maintain, change or discontinue features to improve security, comply with law or platform requirements, or operate the Service. For a material reduction to a paid core feature, we will give reasonable notice where practicable. Beta or pilot features are provided for evaluation and may change or end without notice.
The Customer may stop using the free Service at any time and may terminate a paid Service under the applicable order form. Either party may terminate for a material breach not cured within a reasonable notice period, or immediately where the breach creates a security, legal, spam or platform-enforcement risk.
On termination, access ends and the Customer should export data it is entitled to retain before the effective date. Synergy will delete or return Customer Data under the applicable agreement, Privacy Policy and Data Deletion Instructions, subject to legal retention and backup-expiry requirements. Provisions that by their nature should survive will survive, including accrued payment, confidentiality, intellectual property, disclaimers, liability and governing law.
Each party warrants that it has authority to enter into these Terms. Synergy will provide paid services with reasonable care and skill. Except for express commitments in these Terms or an order form, and to the extent permitted by law, the Service is provided “as is” and “as available”. Synergy does not warrant that automated results are complete or suitable for a particular transaction, that a message will be delivered, or that Meta/WhatsApp will approve or maintain any account, template, number or permission.
Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for fraud or fraudulent misrepresentation. Subject to that:
The limitations do not reduce the Customer’s responsibility for unlawful messaging, unauthorised Customer Data, infringement, fraud or misuse of the Service.
Neither party is liable for delay caused by events outside its reasonable control. The Customer may not assign these Terms without Synergy’s consent, except as part of a genuine transfer of its business where the successor agrees in writing; Synergy may assign them as part of a reorganisation or transfer of the Service. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions continue. Failure to enforce a provision is not a waiver.
These Terms are governed by the laws of the Hong Kong Special Administrative Region. The parties will first try in good faith to resolve a dispute through their authorised representatives. Subject to any mandatory law, the courts of Hong Kong have exclusive jurisdiction.
Questions may be sent to info@synergymar.tech or Synergy Marketing Technology Limited, Suite 2556, Level 25, Two Harbour Square, 180 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong.
We may update these Terms. The revised version and effective date will be published here. Where a material change affects a paid Customer during its current term, we will give reasonable notice. Continued use after the effective date constitutes acceptance, except where law requires another form of consent.
香港中文 
English